APPOINTMENT POLICY

We highly value the time allocated for your appointment. While we strive to finish treatments within the scheduled timeframe, we recognize that unforeseen circumstances may arise. However, it is crucial for us to manage our schedule effectively. Therefore, we kindly request clients to arrive punctually. In the event of a delay exceeding 15 minutes, the appointment may be classified as a "no show" or "late cancel," and applicable fees may be incurred.

NO SHOW or LATE CANCELLATION POLICY

When you schedule an appointment with our office, we reserve that time exclusively for you. If you need to reschedule or cancel, we kindly ask for a minimum of 72 hours notice. Cancellations made within 48 hours of your appointment may incur a late cancellation fee of up to 50% of the service charge. You may modify your appointment via the patient portal/booking link or by calling/texting 617.544.0835 for assistance.

REFUND POLICY

Please be aware that On Haven Aesthetics operates under a zero-refund policy. We do not provide guarantees for the results of any services offered by On Haven Aesthetics PLLC, including but not limited to Botox, dermal fillers, microneedling, PRP, or skincare services and/or products. Thank you for your understanding and please do reach out with any questions or concerns at any time regarding these policies.

Retail Policy: On Haven Aesthetics P.L.L.C does not offer refunds on products purchased directly from one of our locations. Defective products may be exchanged within 14 days for the same product only and requires prior approval.

CREDIT CARD AGREEMENT

On Haven Aesthetics P.L.L.C. requires all patients to maintain an active credit or debit card on file with the practice. The card will only be charged in specific circumstances. Please find below our policy regarding the maintenance of your credit/debit card information on file with On Haven Aesthetics. We kindly ask you to review and retain a copy of this agreement for your records.

1. The client acknowledges that a valid credit or debit card will be kept on their account at all times and may be used for payment and outstanding statements. The card information is securely stored using a HIPAA-compliant medical record platform that adheres to all PCI compliance regulations.

2. It is the client's responsibility to provide and keep the credit card information updated. Any requests for changes must be submitted in writing.

PHOTOGRAPH FOR MEDICAL DOCUMENTATION

I understand that photographs must be taken of me in order for any treatments or medical grade skin care products to commence. I understand that photographs are required and will be taken before, during and after my procedure as part of my medical care and to document the aesthetic process.

I further understand that these photographs will be kept strictly confidential in compliance with HIPAA laws. Additionally, I authorize the use of my photographs in the formats listed below. I understand that should my photographs be used as mentioned below, I will NEVER be identified by name in any of these photographs.

-For medical record and documentation purposes

-For teaching and training purposes to help other practitioners understand treatment protocols.

-For our office photo gallery to help our patients understand potential treatment outcomes.

HIPPA POLICY

Health Information Portability and Accountability Act, defines these privacy practices explicitly. It also requires us to give you a basic summary of them and obtain your acknowledgement that you have received this notice.

• The law permits us to disclose your health information to those involved in your care. For example, in our office, we have always kept your health information confidential. We may forward lab results to specialists you are seeing.

• We may disclose your health information for payment purposes. For example, we may send a copy of your office visit notes to your insurance company if they request it to verify payment.

• We may disclose your health information for our normal health care operations. For example, we may send a copy of your office visit notes to your insurance company to obtain authorization for non-formulary medications.

• We may disclose your information to contact you. For example, we may call you to remind you of appointments. If you are not home, we may leave this information on your answering machine or with the person who answers the phone.

• In an emergency, we may disclose your health information to a family member or another person responsible for your care. In the event of a disaster, we may disclose information to a relief organization. If you are able and available to agree or object, we will give you the opportunity to do so before a disclosure is made; however, we may disclose this information in a disaster over your objection if we believe it is necessary to respond to the emergency circumstances.

• We may release some or all of your health information when required by law. For example, the law requires us to report abuse or domestic violence to law enforcement officials.

• If this practice is sold, the records will become the property of the new owner. You have the right to request that copies of your health information be transferred to another physician or provider.

• Except as described above, this practice will not use or disclose your health information without your prior written authorization.

• You may request in writing that we not use or disclose your health information as described above. We will let you know whether we can fulfill your request.

• You have the right to know any disclosures we make beyond the above normal uses.

• You have the right to request that we contact you only at specific telephone numbers or addresses. We will comply with all reasonable requests submitted in writing.

• You have the right to transfer copies of your health information to another practice.

• You have the right to inspect and/or copy your health information. To access your health information, you must submit a written request detailing what information you want and whether you wish to inspect or copy it. If you would like us to provide the copies, we will charge a reasonable fee, as allowed by law.

• There are a few exceptions to your right to access records. For example, we may deny your request to access your child’s records if we believe that allowing access would be reasonably likely to cause substantial harm to the patient. If we deny your request, you have a right to appeal.

• You have the right to request that we amend your health information if you believe it is incorrect or incomplete. You must submit a written request. We are not required to make the changes you request, but we will include your statement in your file.

• If you received this notice electronically, you have a right to request a copy of this notice in paper form.

• We reserve the right to amend this notice. If we do, a copy may be requested at your next appointment.

• If you believe we have not handled your health information appropriately, you may file a complaint with the Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F, Washington, DC 20201. You will not be penalized for filing a complaint. However, before filing a complaint, or for more information or assistance regarding your health information privacy, please contact our Privacy Officer, Elizabeth Dargis DNP, MSN-Ed.

PRIVACY POLICY/SMS DISCLOSURE

This Privacy Policy describes how On Haven Aesthetics LLC (“we”, “us”, or “our”) collects, uses, and shares information from individuals who visit our website, utilize our services, or otherwise interact with us (“consumers”). On Haven Aesthetics LLC is committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy thoroughly to ensure you fully understand how we handle your information.

1.   Types of Data Collected

On Haven Aesthetics LLC may collect the following types of information:

Personal Information: When you visit our website or use our services, we may collect personal information that you voluntarily provide to us. This information may include, but is not limited to your first and last name, email address, phone number, or any other information you choose to provide us with.

SMS Disclosure

By entering your phone number, you are agreeing to receive text messages from On Haven Aesthetics LLC  and agree to our Terms of Use and Privacy Policy. You are consenting to receive phone calls, emails, and/or SMS messages from On Haven Aesthetics to provide you with updates regarding appointments, services, and/or marketing purposes.  You may opt out of receiving any, or all, of these communications by emailing us at hello@onhavenaesthetics.com  or by responding STOP or UNSUBSCRIBE via SMS. Message frequency may vary. Message & data rates may apply.

Please be aware, if you opt-out of SMS and/or email contact and an appointment is missed, you will be subject to our No Show/Late Cancel fee as per our Cancellation Policy. Additional information can be requested by sending an email to hello@onhavenaesthetics.com.    

2.   How We Use Your Information

On Haven Aesthetics may utilize the information we collect for the following purposes:

Providing Services: We may utilize your information to provide you with booking information, notify you about changes to our services, and/or respond to any inquiries.

Communication: We may utilize your information to send you important updates about appointments via email and SMS communications as well as promotional materials. You can opt out of receiving promotional communications at any time.

Website Improvement: We may use your information to analyze and improve our website’s functionality, content, and user experience.

 3.   Disclosure of Data

On Haven Aesthetics LLC does not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties and/or their affiliates for marketing and/or promotional purposes. However, we may share your personal data in the good faith belief that such action is necessary for:

Business Operations: We may share you information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.

Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.

Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.

4.   Your Choices and Rights

You have the following rights regarding your information:

Access: You can request access to the personal information with hold about you.

Rectification: You can request corrections to inaccuracies in your personal information.

Deletion: You can request the deletion of your personal information, subject to medical and legal obligations.

Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

5.   Security of Data

The security of your information is of the upmost importance to On Haven Aesthetics, but please be aware that no method of data transmission over the internet is fully guaranteed. On Haven Aesthetics LLC is in compliance with all regulations necessary to protect your Personal Information.

 6.   Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory purposes. We will post the updated Privacy Policy on our website, and the “Latest Updated” date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your personal information.

7.   Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our corporate office at:

 On Haven Aesthetics LLC

2 Haven Street, Suite 207, Reading, MA 01867

Phone: 617-544-0835

Email: hello@onhavenaesthetics.com